Your mobile number

Add or change the verified number used for text-message sign-in and Ask Axis on WhatsApp.

Every AxisIQ account has a verified mobile number. You can sign in with a text code, and it is how Ask Axis recognises you on WhatsApp.

Before you start: You must have signed in within the last 10 minutes to change it.

Steps

  1. Open Account security.
  2. In Sign-in methods, find Mobile number and click Change (or Add if none is set).
  3. In the Mobile number dialog, pick your country code and enter the number, then click Send code.
  4. Type the 6-digit code and click Save number. A message confirms "Mobile number saved".

If you signed up with Google

Accounts without a number are stopped at a screen titled Add your mobile number before anything else. Enter it, click Send code, enter the code and click Continue. You can Sign out from that screen instead.

Tips

  • The number is saved only after the code is confirmed, so a saved number is always one you control.
  • The Resend button waits 30 seconds between texts.
  • AxisIQ sends you a security notice when the number changes.

Troubleshooting

Enter a valid mobile number Choose the right country code and enter the whole number.

Sign in again to change this Click Sign in again, then repeat the steps.