Accounts and sync

Check connection health, sync on demand, switch ad accounts on or off, and disconnect a platform.

AxisIQ keeps a copy of your campaigns and daily results. This page explains how that copy stays fresh and how to control it.

Before you start: Sync now needs Can run campaigns under Ad campaigns. Test, the ad account switches and Disconnect need Full control.

How sync works

  • The first sync starts as soon as you connect a platform.
  • AxisIQ then syncs every connection automatically about once an hour.
  • You can also click Sync now at any time. A toast says "Sync started".
  • A sync runs in the background. The Last synced column shows "Syncing…" while it runs.
  • Recent days are refreshed each time, because platforms restate numbers as conversions arrive.

If a sync fails, the previous figures stay in place and the page says so: "The last sync failed: — the figures below are from the previous successful sync." The Connections list also shows "Last sync failed".

Connections list

Open Web Campaigns › Connections. Columns: Connection, Platform, Health, Last synced. Right-click a row or use ⋯ for:

  • Open and Open in new tab
  • Sync now
  • Test connection
  • Disconnect

A platform's page

Click a connection. The top shows its health, Sync now, Test (a toast says "Connection is healthy" or "Connection failed its check") and a settings menu with Disconnect. Banners show a failing connection's error, a failed sync, and any note about unsynced performance data.

Ad accounts

The Ad accounts tab lists the accounts found under your sign-in with Account, Platform id, Currency and a Sync switch.

  1. Open the platform page and click Ad accounts.
  2. Switch Sync off for accounts nobody looks at. They are skipped from the next sync, saving platform rate limit.
  3. Switch it back on when you need them.

If the list is empty it says "No ad accounts found under this authorization yet. Run a sync, or check that the connected user has access to an ad account on the platform."

Disconnect a platform

  1. Choose Disconnect from the menu. The confirmation says "Disconnect ""? Every campaign and performance figure synced from it is deleted. Nothing changes on the platform itself."
  2. Click Disconnect.

Important: Disconnecting deletes the synced campaigns and results from AxisIQ. Reconnect and sync to get them back. The platform's own campaigns are unaffected.

Tips

  • If health shows an error, run Test first. A rejected or expired sign-in needs a fresh connection.
  • Keep unused ad accounts switched off to keep syncs quick.

Troubleshooting

Last synced says "Never" The first sync has not finished or failed. Wait, then check the banners or click Sync now.

The figures stopped updating Open the platform page. A banner shows the last failure reason. Fix it, then click Sync now.