AxisIQ for independent city and heritage hotels

AxisIQ gives independent hotels reservations by source, check-in and check-out, folios, housekeeping status, corporate accounts and GST invoices in one place.

AxisIQ is a live front-office and back-office workspace for independent city and heritage hotels: reservations by source — walk-in, direct, website, phone, corporate, travel agent or OTA — with check-in and check-out, a folio of charges for every stay, room-by-room housekeeping status, corporate accounts with GSTIN and credit terms, GST invoices and the restaurant counter, all in one place. It starts from the Hotels & Resorts template, set up in seconds at signup, and Ask Axis adds what your hotel does differently.

AxisIQ workspace for AxisIQ for independent city and heritage hotels

How an independent hotel actually runs

A 30 to 80 key hotel lives on its front desk. Bookings come from four directions at once: the phone and walk-ins, your own website, corporates who send a booking email for their staff, and OTAs whose bookings appear in an extranet. The desk has to know, at any moment, which rooms are occupied, which are dirty, which are blocked for repair, and which corporate is paying for room 204.

The bill is where it usually goes wrong. Room nights, the restaurant dinner charged to the room, laundry and an extra bed have to land on one folio with the right GST rate, and a corporate guest wants the company name and GSTIN on the invoice, not their own. Companies on credit expect the bill against their account and pay in 30 days; somebody has to know who is overdue. Heritage properties add their own weight — a guest register with ID proof for every guest, Form-C details for foreign nationals, and rooms that differ enough that each needs its own notes.

How the template covers it

  • Reservation is numbered automatically (RES-2610-0001) and carries the Source (walk-in, direct, website, phone, MakeMyTrip, Booking.com, Agoda, Goibibo, travel agent, corporate) and the OTA booking id, so revenue by source is a dashboard chart rather than a month-end exercise. OTA bookings are entered by hand or imported by CSV.
  • Status moves enquiry → confirmed → checked_in → checked_out. Check-in marks the Room occupied; check-out marks it vacant and dirty and opens a checkout-clean Housekeeping task on the Housekeeping board queue (To clean → Cleaning → Ready for inspection → Inspected — sellable). Once inspected, the room is sellable again.
  • Folio charge records room, food & beverage, minibar, laundry, spa, transport and extra-bed charges against the reservation, each with its own GST rate, and a computed Amount.
  • Account holds the corporate or travel agent with GSTIN, credit days, credit limit and contracted rate; a reservation's Booked via account field ties the stay to the company that pays.
  • Guest keeps ID proof type and number for the register, nationality, visa number and Form-C status, plus tier and preferences for repeat guests.
  • Maintenance ticket with Room out of order ticked blocks the room until the repair is resolved.
  • The Guest folio PDF layout prints a stay summary from the reservation at check-out (it shows the reservation's fields, not each folio line). The built-in Invoice links to the guest and the reservation.
  • The published How was your stay? form files ratings straight into Guest feedback.

The front desk opens the Hotel overview dashboard to Arrivals today, Departures today, Rooms dirty, Out of order and a table of Rooms not ready.

The restaurant counter runs on In-Store Checkout: a register bound to the hotel's location, with cash, card and UPI tenders. A walk-in diner pays at the counter; for an in-house guest the restaurant & bar role posts the bill to the guest's folio as a food & beverage charge.

What to ask Ask Axis to add

Independent hotels usually make changes like these in their first session:

  • "Add a Menu item type with category, HSN, GST rate and price, and map the restaurant register to it."
  • "Add arrival time, pick-up required and vehicle number to reservations."
  • "When a folio charge over ₹10,000 is posted, notify the front office manager."
  • "Add a dashboard table of corporate invoices unpaid past the account's credit days."
  • "Add a Guest register report listing every check-in today with ID proof and nationality."
  • "Add a heritage notes field to rooms and show it on the arrivals table."

Ask Axis makes the change in your live workspace under your permissions and confirms before anything destructive. See Ask Axis and setting up roles.

One honest limit

AxisIQ has no channel manager: it does not push rates or availability to OTAs or pull their bookings automatically, so an OTA booking must be entered or imported before it shows. It also has no keycard or door-lock integration and no night audit engine, does not submit Form-C to FRRO, and does not generate e-invoices (IRN) or file GST returns.

FAQ

What is the best software for an independent hotel in India? One that keeps reservations, folios, housekeeping, corporate billing and accounts together. AxisIQ does that in one workspace; pair it with your existing channel manager for OTA inventory.

Can AxisIQ handle corporate bookings on credit? Yes. Each corporate is an account with GSTIN, credit days, credit limit and contracted rate, reservations point at it, and invoices are raised against it.

How are restaurant bills added to a guest's room? The restaurant runs on In-Store Checkout for walk-in diners; for in-house guests the bill is posted to the reservation as a food & beverage folio charge.

Does AxisIQ keep a guest register with ID proof? The guest record stores ID proof type and number, nationality, visa number and Form-C status, and a register report is one query or one request to Ask Axis.

Can I import bookings from OTA extranets? Yes, by CSV import into reservations with the OTA and booking id; there is no automatic sync.

Start with the Hotels & Resorts template — or see AxisIQ in action. Back to AxisIQ for hotels and resorts.