AxisIQ for hotels, resorts and banquet venues

AxisIQ runs an independent hotel or resort: reservations by source, folios, housekeeping, banquets, OTA payouts and GST invoices in one live workspace.

AxisIQ is the operations system an independent hotel, resort, homestay or banquet venue runs on: one live workspace where reservations from walk-ins, your website, the phone and OTAs like MakeMyTrip, Booking.com and Agoda sit beside the rooms they occupy, the folio charges each stay runs up, the housekeeping and maintenance jobs that keep rooms sellable, the weddings and conferences in your halls, guest feedback, OTA payouts and the GST invoices that close it all. The Hotels & Resorts template builds that at signup — apps, record types, roles, five automation flows, a housekeeping board, two published forms, two PDF layouts and a home dashboard — and Ask Axis, the built-in assistant, then reshapes it around how your property actually runs.

The work this replaces

Bookings arrive in OTA extranets, on the phone and on WhatsApp, and someone copies them into a register. Folios live on paper or in a desktop PMS only reception can open. Housekeeping learns a room has checked out when the supervisor walks past it, and a broken AC lives in a maintenance diary while the room keeps getting sold. Banquet enquiries sit in the sales manager's notebook. At month end, accounts matches OTA payouts, net of commission and TDS, against the bank and keys it into Tally.

What the Hotels & Resorts template sets up

Seven apps and fifteen record types, plus three extra fields on the built-in invoice:

The built-in Invoice gains Guest, Reservation and Event booking fields. Reservations, event bookings, maintenance tickets and feedback are numbered automatically (RES-2610-0001, BQT-2026-0001, MNT-…, GFB-…).

A Reservation points at the guest, the property, the room type, the room and the rate plan, and — when a company or agent booked it — the Account that pays. Folio charges hang off the reservation, so a guest's bill is one query. A Room belongs to a property and a room type, and its status is what housekeeping and maintenance both change. An Event booking names its hall, its package and its account, with Event charges as lines beneath it.

How a week runs in it

Bookings come in. Front office creates a numbered Reservation for every booking — walk-in, phone, website or OTA — with its source and OTA booking id. OTA bookings are entered by hand or brought in by CSV import from the extranet; there is no live OTA connection (see below). A corporate booking points at its Account.

Guests arrive. At check-in the reservation moves to checked_in and a flow marks the room occupied. The Guest record holds the ID proof for your register, and for a foreign national the passport, visa number and Form-C status.

The stay runs up a bill. Room nights, room service and extras are posted as Folio charges with their GST rates. The restaurant counter can run on In-Store Checkout; a room-service bill for an in-house guest is posted to the folio as a food & beverage charge.

Guests leave, rooms turn. Check-out sets the room vacant and dirty and opens a checkout-clean Housekeeping task, which lands on the Housekeeping board work queue: To clean → Cleaning → Ready for inspection → Inspected — sellable. When the supervisor marks it inspected, the room is sellable again. A broken geyser becomes a numbered Maintenance ticket; tick Room out of order and the room is blocked until fixed.

The bill goes out. The desk hands over the Guest folio PDF, a stay summary generated from the reservation; accounts raises an Invoice linked to the guest and reservation — or to the account, for a company on credit — and collects by cash, card, UPI or a payment link through your own Razorpay account. See collecting payments online.

Events are sold and run. The Banquet & event enquiry form files each enquiry as an Event booking; sales takes it to confirmed, adds extras as Event charges, sends advances as payment links and issues the Function sheet PDF to the kitchen.

Month end. Each OTA settlement is an OTA payout with gross bookings, commission and TDS/TCS, so the net that hits the bank can be checked line by line. Expenses are booked per property, and the accounting ledger keeps balanced postings for your CA.

Automations included

Five flows, all switched on:

• Check-out marks the room dirty — a checked-out guest leaves the room vacant and dirty, so housekeeping picks it up.
• Check-out creates a cleaning task — every check-out opens a checkout-clean task on the housekeeping board.
• Check-in marks the room occupied — the assigned room shows occupied the moment the guest checks in.
• Inspected room is ready to sell — when housekeeping marks a task inspected, the room turns clean and sellable.
• Out-of-order repair blocks the room — a maintenance ticket that takes a room out of order blocks it until it is fixed.

Open, edit or switch any of them off in Automation.

Roles

• Front office — takes bookings, checks guests in and out, posts folio charges and collects payment.
• Housekeeping & maintenance — cleans and inspects rooms, keeps room status true, fixes what breaks.
• Restaurant & bar — runs the restaurant and bar counter and posts room-service bills to guest folios.
• Banquet sales — sells and runs weddings, conferences and parties; manages corporate and agent accounts.
• Accounts — bills stays and events, reconciles OTA payouts, books expenses, keeps the ledger.

Each role is edited app by app in plain words; see permissions.

Your home dashboard

Hotel overview opens with Room revenue, ADR over 30 days, Occupancy tonight % and Banquet business ahead; then Room revenue by arrival date and Room revenue by source over 90 days; then the front desk's numbers for the day: Arrivals today, Departures today, Rooms dirty and Out of order; and two working tables, Upcoming arrivals (7 days) and Rooms not ready. Every widget is SQL you can change in Analytics.

Platform apps that come switched on

• In-Store Checkout (POS) — a register for the restaurant, bar or gift shop, bound to a property location, with cash, card (recorded) and UPI tenders.
• Calendar — booking pages and calendars; show event bookings' event dates as a calendar so sales sees which hall is taken when.
• Invoices & Payments — hosted payment links through your own Razorpay account, for advances and settlements; a paid link comes back as a payment record. See Payments.
• Messaging — booking confirmations and reminders by email, SMS or WhatsApp through your own provider account; WhatsApp messages use Meta-approved templates.
• Forms — Banquet & event enquiry (creates an event booking) and How was your stay? (creates guest feedback), created and published; public access needs the owner's grant.
• Work Queues — the Housekeeping board, fed by every pending housekeeping task.
• PDF templates — Guest folio and Function sheet, saved to Drive. A layout prints the record's own fields, not its child lines.
• Accounting ledger, Sheets, Knowledge Base, Content Studio.

Switched off: Marketplaces, Web Campaigns and Functions — most properties need no online store, ad accounts or custom code at first. Turn any of them on in Settings → Apps.

Make it yours

After signup Ask Axis asks what is different about your property, and you answer in plain words:

• "Add a Menu item type for the restaurant with HSN, GST rate and price, and use it on the POS register."
• "When a guest feedback comes in with sentiment negative, set it to escalated."

Ask Axis makes each change in your live workspace under your permissions and asks before anything destructive. Example data (two properties, 42 reservations, 10 event bookings) never fires the automations, and Settings → Industry template → Clear example data removes only those rows in one click. An empty workspace can also take the template later from Settings. See Ask Axis and the AI workspace builder.

What AxisIQ doesn't do

• No channel manager or OTA inventory sync. AxisIQ does not push rates or availability to MakeMyTrip, Booking.com, Agoda or Goibibo, and does not pull their bookings automatically. OTA bookings are entered or imported; rate plans record what you load on your channel manager.
• No keycard or door-lock integration, and no night audit engine — the day's close is your process, not an automated rollover.
• No Form-C or FRRO submission. The guest record stores passport, visa and Form-C status; filing happens on the FRRO portal.
• No GST return filing, e-invoicing (IRN) or e-way bills, no Tally sync or export, and no payroll. Invoices carry GST and the ledger balances; your CA files from there.
• POS card payments are record-only — the card machine isn't driven by AxisIQ. And there is no offline mode.

Sub-verticals

• Independent city and heritage hotels — reservations by source, check-in and check-out, folios, housekeeping status, corporate accounts, GST invoices and the restaurant counter.
• Resorts and homestay groups — several properties, seasonal rate plans and meal plans, packages, guest feedback and OTA payout reconciliation.
• Banquet halls and event venues — halls, per-plate packages, event bookings with extras, hall availability on a calendar and advances by payment link.

More industries at /industries.

FAQ

Is AxisIQ a hotel PMS? It covers what an independent property's PMS is used for — reservations, check-in and check-out, folios, room and housekeeping status — and runs banquets, accounts, expenses and reporting in the same workspace. It does not include a channel manager, door-lock integration or a night audit engine.

Can AxisIQ sync with MakeMyTrip, Booking.com or Agoda? No. OTA bookings are entered by hand or imported by CSV, with the OTA and booking id on each reservation; payouts are recorded as OTA payouts with commission and TDS/TCS.

Can I manage more than one hotel or resort? Yes. Every property is a record with its own rooms, room types, GSTIN and timings, and reservations, expenses and tickets all point at a property.

Does AxisIQ generate GST invoices for hotel stays? It produces invoices carrying the guest's or company's GSTIN, with GST rates on each folio charge. It does not generate IRNs or file returns.

How does housekeeping know a room is ready? Check-out marks the room dirty and puts a cleaning task on the Housekeeping board; when the supervisor marks it inspected, a flow sets the room clean and sellable, and the dashboard's Rooms not ready table updates.

Can I store Form-C details for foreign guests? Yes — nationality, passport, visa number and a Form-C status are on the guest record. Submission to FRRO happens outside AxisIQ.

Start with the Hotels & Resorts template — or see AxisIQ in action.