Sign in

Sign in with email and password, a text-message code, a passkey or Google, and finish the two-factor step if it is on.

You can sign in four ways. Which ones work depends on how your account was set up.

Before you start: You need an account. If you do not have one, create it first.

Sign in with email

  1. Open the sign-in page (Sign in to your workspace).
  2. Keep Email selected at the top.
  3. Enter your Email and Password, then click Sign in.

Sign in with a text-message code

  1. Switch the toggle at the top to Phone.
  2. Enter your Mobile number and click Send code.
  3. Type the 6-digit code and click Sign in.

If no code arrives, the number is probably not on an AxisIQ account. The page does not say whether a number exists.

Sign in with a passkey

Click Sign in with a passkey and approve with your fingerprint, face or device PIN. The button only appears if your browser supports passkeys. If you cancel the prompt, nothing happens and no error is shown. To create a passkey, see Passkeys.

Sign in with Google

If your workspace offers it, a Continue with Google button appears under the form. It works for accounts created with Google. If an AxisIQ account with that email already uses a password, Google sign-in is refused with "An account with this email already exists — sign in with your password." Google-only accounts have no password; the password sign-in shows a generic invalid-credentials error for them.

Two-factor step

If you turned on two-factor authentication, the page changes to Enter your code after your password, text code or Google sign-in.

  1. Type the code from your authenticator app in Authentication code. A one-time recovery code also works.
  2. Click Verify.

A passkey sign-in does not ask for this code.

What happens next

You land on the workspace chooser. If you belong to only one workspace you go straight to its dashboard. See Switch between workspaces.

Troubleshooting

This sign-in attempt expired — start over. The two-factor step must be finished within a few minutes of the password step. Click Back to sign in and start again.

Verification paused after wrong codes After several wrong codes, verification is paused for a while. Wait and try again, or use a recovery code.

Forgot password? Click the link under the password box. See Reset your password.

A message asking you to wait You are signing in too fast. Wait a minute and retry.