Email, WhatsApp and push alerts
Choose which notifications also reach you by email, on WhatsApp or as a push notification on your phone or computer.
Every notification shows in the bell. You can also have alerts reach you outside AxisIQ — by email, on WhatsApp, or as a push notification on your phone or computer. You choose this per kind of alert, and your choice applies in every workspace you belong to.
Before you start: No permission is needed. These are your own settings; nobody else can change them. WhatsApp alerts need a verified mobile number on your account.
Choose what reaches you
- Open your name menu in the top bar and click Your account.
- Click Notifications in the left rail.
- For each kind of alert, switch Email, WhatsApp and Push on or off. Changes save straight away.
| Kind | What it covers | On by default |
|---|---|---|
| Approvals | Leave, claims, attendance corrections, payslips and HR tasks | Email, Push |
| Assignments and SLAs | Work Queue items and inbox conversations assigned to you, due soon or overdue | Email, Push |
| Flow failures | A flow you own failed | |
| Calendar | Invitations, changes and reminders | |
| Form responses | New responses to forms that notify you | |
| Mentions and messages | Relay mentions, direct messages and replies | Push |
| Record alerts | Notification rules on records | — |
How often you are messaged
At most one message per kind per channel every 10 minutes. If more alerts of that kind arrive in the meantime, the next message says how many more came in, for example "and 4 more". The bell still lists every one.
Every alert email has a Manage notification settings link back to this page, and a link that turns that kind of email off in one click.
- Add a verified mobile number under Your account → Sign-in methods first. Until then the page says "Add a verified mobile number under Sign-in methods to get alerts on WhatsApp."
- WhatsApp only delivers within 24 hours of your last message to Ask Axis on WhatsApp. Message it once a day to keep alerts flowing. See Ask Axis on WhatsApp.
Push notifications
Push works on each device separately.
- On the device you want alerts on, open Your account → Notifications.
- In Push notifications on this device, click Turn on and allow notifications when the browser asks.
- Choose which kinds to push in the Push column.
Push alerts arrive even when AxisIQ is closed. Clicking one opens the right page. To stop them on a device, click Turn off there.
Tip: On an iPhone, add AxisIQ to your Home Screen first and open it from there; Safari in a normal tab cannot receive push. See Install AxisIQ on your phone or computer.
Troubleshooting
The Email or WhatsApp switches are greyed out Email shows "Email delivery is not set up on this deployment." when the installation sends no email. WhatsApp switches stay off until you add a verified mobile number.
I switched WhatsApp on but nothing arrives You have not messaged Ask Axis on WhatsApp in the last 24 hours. Send it any message.
"This browser can't receive push notifications." Use a current Chrome, Edge, Firefox or Safari. On an iPhone, open AxisIQ from your Home Screen.