Relay

Team chat inside your workspace: channels, direct messages, threads, files, reminders, search and channels shared with other organizations.

Relay is team chat built into your workspace. Talk in channels, send direct messages, reply in threads, share files and keep track of what needs your attention — next to the records, flows and reports your team already works in. With Relay Connect you can also share a channel with a customer, supplier or partner who uses AxisIQ in their own workspace.

A Relay channel with messages, mentions, a thread summary and reactions

What you can do

Before you start

  • Every member can chat: channels, direct messages, threads, files and reactions need no role.
  • Relay on the Roles page adds two more levels. Can moderate archives any channel, removes people and deletes anyone's message. Full control also shares channels with other organizations and messages their people.
  • Relay can be switched off in Settings › Apps. It must be on to appear.
  • A workspace created before Relay existed gets it when the owner takes the pending update in Settings.

Where to find it

Communications category in the launcher › Relay. Relay opens full screen.

Area What it shows
Top bar Search, which also opens the quick switcher, and your own status.
Left sidebar Your workspace name and status, then Activity, Threads, Saved & scheduled, People and All channels, then your Channels and Direct messages with unread counts.
Conversation The channel header (name, topic, star, notifications, search, pins and details), the bookmark bar, the messages and the message box.
Side panel A thread you opened, or the channel details: About, Members, Pins, Files, Settings and Connect.

The dot in the bottom-left corner shows Live while Relay is connected. New messages, reactions and typing appear as they happen.

Key ideas

Term What it means
Channel A named conversation for a team, project or topic. Public or private.
Direct message A private conversation with one person or a small group, with no name.
Thread Replies to one message, kept beside the channel instead of in it.
Mention @name, @channel, @here or @role in a message. It notifies the people it names.
Activity Your list of mentions, replies, direct messages, reactions and reminders.
Shared channel A channel that people from another organization have joined through Relay Connect. It shows Shared and a globe icon.
Host The organization that created a shared channel. Its messages and files live with the host.

In this section

  • Activity and notifications — How unread counts work, what reaches your Activity, and how to choose which channels notify you.
  • Channels — Create public and private channels, join and leave them, set a topic, bookmarks and members, and archive channels you no longer need.
  • Direct messages — Message one person, a small group, or yourself. Start a conversation, close it, and message people from connected organizations.
  • Keyboard shortcuts — Keyboard shortcuts for sending, formatting, editing, mentioning and jumping between conversations in Relay.
  • Limits — The size limits of channels, messages, files, group messages and invitations in Relay.
  • Relay Connect: work with other organizations — Share a channel with people from another AxisIQ organization, message them directly, and disconnect when the work is done.
  • Saved, reminders and scheduled — Save messages for later, get a reminder about them, and manage messages scheduled to send later.
  • Search and quick switcher — Search messages across every conversation you can see, and jump to any channel or person with Ctrl + K.
  • Status and do not disturb — Show what you are doing with a status, see who is active, and pause notifications.
  • Threads, reactions and pins — Reply to a message in a thread, react with emoji, pin important messages and add bookmarks to a channel.
  • Write messages — Format text, mention people, attach files, edit and delete messages, forward them, and schedule a message to send later.